At Fairspin Casino, the privacy and security of every Australian player is treated as a fundamental obligation, not an afterthought. This Fairspin Casino privacy policy sets out in clear, plain language exactly what personal data we collect, why we collect it, how we use it, who we may share it with, and what rights you hold under Australian law. Our commitment to data protection is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the European Union's General Data Protection Regulation (GDPR) where applicable to players from relevant jurisdictions. By creating an account at Fairspin Casino and using our services, you acknowledge that you have read and understood this privacy policy.
1. Identity of the Data Controller
Fairspin Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. For the purposes of this privacy policy, this entity acts as the data controller — meaning it determines why and how your personal information is processed. All matters relating to data protection, requests for data access, or concerns about information security may be directed to our dedicated Data Protection Officer (DPO) at [email protected]. We take every inquiry seriously and aim to respond within 30 days.
2. Personal Data We Collect
Fairspin Casino gathers various categories of personal data to deliver a safe, compliant, and enjoyable gaming experience. The categories below outline precisely what user data we may collect and retain.
2.1 Identification and Contact Information
- Full legal name and date of birth
- Residential address (street, city, postcode, state, country)
- Email address and phone number
- Copy of government-issued photo ID (passport, driver's licence)
- Proof of address (utility bill, bank statement)
2.2 Financial and Payment Information
- Payment method details (card numbers masked, e-wallet IDs, cryptocurrency wallet addresses)
- Transaction history — deposits and withdrawals
- Source of funds documentation required under AML obligations
- Bank account details where applicable to bank transfers or PayID
2.3 Gaming Activity Data
- Game sessions, wagers placed, wins and losses
- Bonus and free-spin usage history
- VIP programme tier and cashback records
- Responsible gambling settings (deposit limits, session limits, self-exclusion status)
2.4 Technical and Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Cookies, pixel tags, and local storage identifiers (see Section 6)
- Log files and session timestamps
2.5 Communication Data
- Live-chat transcripts and support-ticket records
- Email correspondence and its metadata
- Marketing preferences and opt-in/opt-out records
2.6 Sensitive Information
Where required to comply with responsible-gambling obligations, we may hold sensitive information such as self-disclosed health information that informs your self-exclusion or problem-gambling support needs. We handle such data with the highest degree of confidentiality and will never use it for marketing.
2.7 Data Received from Third Parties
We may receive personal information about you from identity-verification partners, payment processors, fraud-prevention services, and publicly available sources for KYC/AML compliance purposes.
3. How We Collect Personal Data
Fairspin Casino data collection takes place through multiple channels:
- Registration form — when you open your account
- Account verification — during KYC document submission
- Deposits and withdrawals — via our payment processors
- Gameplay — automatically recorded server-side
- Live chat and email — when you contact customer support
- Cookies and tracking technologies — automatically on site visit (see Section 6)
- Third-party partners — identity-check bureaus, fraud-detection engines
4. Purposes and Legal Basis for Data Processing
Every instance of Fairspin Casino data processing is grounded in at least one lawful basis. The table below maps each processing purpose to its legal basis under Australian privacy law and, where relevant, the GDPR.
| Processing Purpose | Examples | Legal Basis |
|---|---|---|
| Account management | Registration, authentication, profile updates | Contract performance |
| Service provision | Game delivery, bonus allocation, VIP programme | Contract performance |
| KYC / AML compliance | Identity verification, source-of-funds checks | Legal obligation |
| Fraud and security | Suspicious-activity monitoring, device fingerprinting | Legitimate interest / legal obligation |
| Responsible gambling | Limit enforcement, self-exclusion, problem-gambling detection | Legal obligation / legitimate interest |
| Marketing and promotions | Bonus emails, newsletters, personalised offers | Consent (opt-in) |
| Service improvement | Analytics, A/B testing, user-experience research | Legitimate interest |
| Legal proceedings | Dispute resolution, regulator requests | Legal obligation / legitimate interest |
5. Data Sharing with Third Parties
Fairspin Casino does not sell your personal data to any third party. We may, however, share specific information under strictly controlled circumstances.
5.1 Payment Providers
To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, we share the minimum necessary payment data with our authorised payment processors. These processors are contractually bound to maintain equivalent data security standards.
5.2 Identity Verification and KYC Partners
To meet our legal KYC and AML obligations before processing your first withdrawal, we share identification documents and personal details with certified identity-verification bureaus. This is non-negotiable and forms part of our licensed operations in Curaçao.
5.3 Regulatory Authorities
We will disclose user data to government agencies, law-enforcement bodies, or licensing authorities when legally compelled to do so — for example, in response to a court order or regulatory investigation. Confidentiality to such bodies is a legal requirement, not a choice.
5.4 Technology and Service Partners
Our platform relies on a range of technology partners including game studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These providers may process technical session data to deliver their games but are not authorised to use your personal information for their own marketing.
5.5 International Data Transfers
As an online casino operating under a Curaçao licence and serving players globally, Fairspin Casino may transfer personal data outside Australia. Where such transfers occur, we implement appropriate safeguards — including standard contractual clauses, data-processing agreements, and assessments of the recipient country's data-protection framework — to ensure your data receives a level of protection consistent with Australian privacy law.
6. Cookie Policy
The Fairspin Casino cookie policy explains how we use cookies and similar tracking technologies on fairspincasinoau.com. A cookie is a small text file placed on your device when you visit our website. Cookies enable core site functions, help us understand how the site is used, and allow us to present relevant content.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Login sessions, security tokens, fraud prevention, basic site navigation | No — required for site operation |
| Analytical cookies | Usage statistics, page performance, error tracking (e.g. Google Analytics) | Yes — via cookie consent banner |
| Functional cookies | Language preference, preferred currency, last visited game category | Yes — via cookie preferences |
| Marketing cookies | Personalised advertising, affiliate tracking, retargeting campaigns | Yes — opt out at any time |
You may manage your cookie preferences at any time through the cookie consent banner displayed on your first visit, or by adjusting your browser settings. Note that disabling essential cookies may impair site functionality. For more detail on the Fairspin Casino cookie policy, please contact us at [email protected].
7. Data Security
Fairspin Casino data security is built on industry-leading technical and organisational measures. We take information security seriously because we understand that our players trust us with sensitive financial and personal details.
7.1 Technical Safeguards
- 256-bit SSL/TLS encryption — all data in transit between your browser or mobile app and our servers is encrypted to the same standard used by global financial institutions.
- AES encryption at rest — sensitive data stored on our servers, including financial records and identity documents, is encrypted at the storage level.
- Firewall architecture — multi-layer firewalls and intrusion-detection systems monitor for anomalous traffic around the clock.
- RNG certification — our Random Number Generators are independently tested by accredited laboratories to guarantee fair outcomes.
- Two-factor authentication (2FA) — available to all players as an additional layer of account data security.
7.2 Organisational Safeguards
- Access to personal data is restricted to staff with a documented business need.
- All employees handling player data undergo mandatory data protection training.
- Third-party vendors are assessed for information security compliance before engagement.
- Regular internal security audits and penetration tests are conducted.
Despite these robust measures, no system is completely impenetrable. If you suspect any compromise of your account, please contact our 24/7 live chat immediately or email [email protected].
8. Data Retention and Storage
Fairspin Casino data storage practices are aligned with our legal obligations and the principle of data minimisation. We do not retain your personal information longer than necessary.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligations |
| KYC / identity documents | 5 years after account closure | AML legislation |
| Transaction records | 5–7 years after each transaction | Tax and financial regulations |
| Support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing data | Until opt-out or account closure | Consent-based, revocable at any time |
| Cookie data (analytical/marketing) | Up to 24 months | Analytics and advertising effectiveness |
When the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
9. Your Privacy Rights
Australian players at Fairspin Casino hold a robust set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR applies, additional rights described below are also available to you. Fairspin Casino is committed to honouring every one of these rights promptly and transparently.
9.1 Right of Access
You have the right to request a copy of all personal data that Fairspin Casino holds about you. We will provide this within 30 days of a verified request. Submit your request to [email protected].
9.2 Right to Correction
If any of your personal information held by Fairspin Casino is inaccurate, incomplete, or out of date, you have the right to request correction. Many details — such as your email address or phone number — can be updated directly in your account settings.
9.3 Right to Deletion ("Right to Be Forgotten")
You may request the deletion of your personal data where: (a) it is no longer needed for the original purpose; (b) you withdraw consent and no other legal basis applies; or (c) the data has been processed unlawfully. Please note that certain data must be retained to comply with AML regulations, even after an account is closed.
9.4 Right to Restriction of Processing
You may ask us to suspend data processing in specific circumstances — for instance, while a correction request is being assessed or where you contest the legality of processing.
9.5 Right to Data Portability
Where processing is based on your consent or contract performance, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.
9.6 Right to Object
You may object to data processing based on legitimate interests — including profiling — at any time. You may also opt out of all direct marketing communications at any time by clicking "unsubscribe" in any email or by adjusting your marketing preferences in your account.
9.7 Right to Withdraw Consent
Where processing relies on your consent (for example, marketing emails or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
9.8 Exercising Your Rights
To exercise any of the privacy rights listed above, contact our Data Protection Officer at [email protected]. We may need to verify your identity before actioning your request. There is no charge for submitting a request.
10. Supervisory Authority — OAIC
If you are dissatisfied with how Fairspin Casino has handled your personal information or responded to a privacy complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us directly first, as we are committed to resolving any privacy concern internally. However, you are always entitled to approach the OAIC without first contacting us.
11. Responsible Gambling and Privacy
Fairspin Casino is committed to responsible gambling, and the tools we provide — deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent) — involve the collection and storage of sensitive personal data. This data is held with the highest confidentiality and used exclusively to protect vulnerable players. It is never shared for marketing purposes and is retained only as long as required by our responsible-gambling obligations.
12. Children's Privacy
Fairspin Casino services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from minors. If we become aware that a player is under the legal gambling age, that account will be suspended immediately and any funds held will be dealt with in accordance with our terms and conditions. If you believe a minor has registered, please notify us at [email protected] immediately.
13. Updates to This Privacy Policy
We may update this Fairspin Casino privacy policy from time to time to reflect changes in law, technology, or our business practices. When significant changes are made, we will notify registered players by email and/or a prominent notice on the website at least 14 days before the changes take effect. The "last updated" date at the top of the page will always indicate the most recent revision. Continued use of Fairspin Casino after that date constitutes your acceptance of the updated privacy policy. We encourage you to review this page regularly to stay informed about how we protect your personal data.
14. Contact the Data Protection Officer
All questions, concerns, or formal requests relating to Fairspin Casino data protection, privacy rights, or information security should be directed to:
- Data Protection Officer — Fairspin Casino
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via the website
Frequently Asked Questions — Fairspin Casino Privacy Policy
What personal data does Fairspin Casino collect from Australian players?
Fairspin Casino collects identification data (name, date of birth, address, ID documents), financial data (payment method details, transaction history), gaming activity records, technical data (IP address, device info), and communication records. Full details are set out in Section 2 of this privacy policy.
How does Fairspin Casino protect my personal data?
Fairspin Casino data security relies on 256-bit SSL/TLS encryption for all data in transit, AES encryption for data at rest, multi-layer firewalls, intrusion-detection systems, and strict internal access controls. Our RNG is independently certified for information security and fairness.
Does Fairspin Casino sell my personal information to third parties?
No. Fairspin Casino never sells your personal data. We share information only with payment processors, KYC partners, and regulatory authorities as required by law — all under strict data-protection agreements.
What is the Fairspin Casino cookie policy?
The Fairspin Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to work; the other three categories can be managed via the cookie consent banner. See Section 6 for full details on data collection through cookies.
How long does Fairspin Casino retain my personal data?
Fairspin Casino data storage periods range from 24 months for cookie data up to 7 years for transaction records, in line with AML and tax regulations. Account data is typically held for the life of the account plus 5 years. Once the retention period expires, your personal information is securely deleted or anonymised.
How do I exercise my privacy rights under Australian law?
Email our Data Protection Officer at [email protected] to access, correct, delete, or port your personal data, or to object to specific data processing. If you are unsatisfied with our response, you may escalate to the OAIC. Fairspin Casino is committed to upholding all privacy rights granted by the Privacy Act 1988.
What cookies does Fairspin Casino use and can I opt out?
We use essential, analytical, functional, and marketing cookies. You can opt out of non-essential cookies at any time via the cookie consent banner or your browser settings. Opting out of essential cookies is not possible without affecting site functionality. Refer to the Fairspin Casino cookie policy in Section 6 for full guidance.
Who can I contact about data privacy concerns at Fairspin Casino?
For all data protection and privacy queries, contact our DPO at [email protected] or use our 24/7 live chat. If your concern is not resolved satisfactorily, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.